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Customer help and satisfaction: A step ahead by Rajasthan Rajya Path Parivahan Nigam


Rajasthan Rajya Path Parivahan Nigam is on track to make the travel of passengers much more safe, secure and comfortable.

Rajasthan Rajya Path Parivahan Nigam has introduced a feature of a “panic button” which they have planned to install in their buses. The idea behind such installation of “panic button” is that whenever a traveller feels uneasy or unsafe, he/she may press the “panic button” to immediately call for help.

Along with the “panic button”, Rajasthan Rajya Path Parivahan Nigam has also installed cameras and hooters in the buses. On pressing of the “panic button”, a video streaming of inside the bus will be visible to the roadways staff in their offices.

Pilot survey:

For a pilot sample, roadways staff have installed such “panic button” in 10 “express category” of buses and 10 “air-conditioned category” of buses. Once the pilot survey is successful, this installation of “panic button” will take place in all the buses.

The “panic button tool” and its functionality:

  1. On pressing the “panic button”, a traveller will be assisted with the roadways staff and policemen.
  2. The system and control of the “panic button” is established and controlled by the SMS feature.
  3. After immediate pressing of the “panic button”, the following details will be sent to a special number:
  • Vehicle number (bus in this case)
  • Route of the bus
  • Details of the driver and the conductor of the bus

After receiving the above details, the police will be informed with the help of a control system.

In the coming times, the system is being prepared to directly inform the police in case of such emergencies.

Nirbhaya case leading to such progress and development systems now:

After the major turmoil situation and happening in the country the Nirbhaya case, Delhi government had planned to install such “panic button” systems in their buses but this matter was merely limited to statements and did not result into a substantial form.

Rajasthan Roadways is the first in its space to take a step towards women's safety and security.

The Managing Director for the roadways expressed that after the success of the pilot project, this system of installation of “panic button” will be implemented all over the country from the point of women and child safety and security.

Informative links:

 


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